Policies

C2U Gosport CIC is committed to operating with the highest standards of safety, safeguarding, accountability, and transparency. We recognise that serious incidents — whether involving the wellbeing of individuals, finances, data, or service delivery — must be addressed quickly, responsibly, and in accordance with legal and regulatory expectations.

Everyone involved in our organisation shares a duty to raise concerns without delay. When incidents occur, we act promptly to protect those affected, record and review what happened, and involve the appropriate authorities where necessary. Our priority is always the safety and wellbeing of our community, alongside maintaining public trust.

We use every incident as an opportunity to strengthen our practices, ensuring continuous improvement in how we safeguard people, manage risk, and deliver our services. This commitment helps us provide a safe, supportive, and transparent environment for all who access or support C2U Gosport CIC.

Safeguarding Policy

Policy Statement

C2U Gosport CIC is committed to creating a safe, supportive, and welcoming environment for all members of the community. We recognise our responsibility to safeguard and promote the welfare of:

Children and young people
Vulnerable adults
Volunteers and staff
Visitors and service users

Safeguarding is everyone’s responsibility. We take all concerns seriously and respond appropriately to protect those at risk of harm.

Safer Recruitment Policy

Policy Statement

C2U Gosport CIC is committed to safeguarding and promoting the welfare of all children, young people and adults at risk who access our services. We recognise that safer recruitment is a vital part of safeguarding and helps prevent unsuitable individuals from working or volunteering within our organisation.

We aim to ensure that all staff, trustees, volunteers and contractors share our commitment to safeguarding and are recruited in a safe, fair, transparent and consistent manner.

Confidentiality Policy

Policy Statement

C2U Gosport CIC is committed to protecting the privacy and confidentiality of all individuals who access our services, including service users, volunteers, staff, partners, and visitors.

This policy explains how confidential information is managed, stored, and shared appropriately to ensure trust, dignity, and safeguarding.

Prevent Duty & Radicalisation Policy

Policy Statement

C2U Gosport CIC is fully committed to safeguarding and promoting the welfare of all children, young people and adults at risk who access our services.

As part of our wider safeguarding responsibilities, we recognise the importance of protecting individuals from the risks of:

Radicalisation
Extremism
Terrorist ideology
Exploitation through extremist influence

C2U Gosport CIC acknowledges its duty under the Counter-Terrorism and Security Act 2015 and fully supports the Prevent Duty.

Lone Working Policy

Policy Statement

C2U Gosport CIC prioritises the health, safety, welfare, and safeguarding of everyone involved. Lone working can pose additional risks, including safety and emergency concerns. This policy outlines procedures and controls for staff or volunteers working alone.

Equality, Diversity and Inclusion

Policy Statement

C2U Gosport CIC is committed to promoting equality, diversity, and inclusion in all areas of our work.

We believe that everyone has the right to be treated with dignity and respect, and we are dedicated to ensuring that our services, volunteering opportunities, and employment practices are fair, accessible, and welcoming to all members of the community.

We recognise diversity as a strength and actively work to remove barriers that may prevent individuals from participating fully in our services and activities.

Health & Safety

Policy Statement

C2U Gosport CIC is committed to providing a safe, healthy, and supportive environment for all staff, volunteers, service users, visitors, and members of the community. We recognise our duty of care to prevent injury, ill health, and harm arising from our activities. Health and safety is a shared responsibility, and everyone involved with C2U Gosport CIC is expected to contribute to maintaining a safe environment.

We will comply with all relevant health and safety legislation and adopt best practice standards appropriate to our activities as a community hub.

Modern Slavery & Human Trafficking Policy

Policy Statement

C2U Gosport CIC is committed to preventing modern slavery and human trafficking in all aspects of our work, operations, supply chains, and community services.

We recognise that modern slavery is a serious criminal offence and a violation of fundamental human rights. It includes slavery, servitude, forced or compulsory labour, and human trafficking.

C2U Gosport CIC has a zero-tolerance approach to modern slavery and is committed to acting ethically, transparently, and responsibly.

Data Protection & GDPR Policy

Policy Statement

C2U Gosport CIC is committed to protecting the privacy and personal data of all individuals we engage with, including service users, volunteers, staff, trustees, donors, partners, and members of the public.

We recognise our legal responsibilities under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will ensure that all personal data is handled lawfully, fairly, transparently, securely, and in accordance with individuals’ rights.

Information Sharing Policy

Policy Statement

C2U Gosport CIC is committed to ensuring that information is shared appropriately, lawfully, and securely to safeguard individuals, protect children and adults at risk, and ensure effective service delivery.

This policy provides clear guidance for staff, volunteers, trustees, and partner agencies on when and how information should be shared.

Lone Working Policy

Policy Statement

Food

Events Risk Assessment

Roles and Responsibilities

Volunteers are an essential and valued part of C2U GOSPORT CIC. We appreciate that you have chosen to volunteer with us. We will do our best to make your volunteer experience enjoyable and rewarding. We aim to be flexible and supportive. We believe that the volunteer relationship is built on trust and mutual understanding.

Founder/Trustee

• Developing and maintaining the organisation's vision, mission statement, and strategic plan

• Setting up systems and procedures to ensure the organisation's success

• Reviewing financial statements and other reports to assess the organisation's performance

• Managing day-to-day operations

• Being the organisation's public face

• Having appropriate insurance.

• Agree on volunteers' roles and ensure the use or introduction of volunteer agreements.

Treasurer/Trustee

• Oversee the organisation's financial affairs and ensure they are legal, constitutional, and within an accepted accounting practice.

• Ensure records are kept and that effective financial procedures are in place.

• Monitor and report on the financial health of the organisation.

• Produce financial reports/returns, accounts, and audits.

• To count daily donations and record them in financial logs to ensure transparency.

• Organising fundraising efforts and securing funding as needed

Volunteer – Mental Wellbeing

• Reduce loneliness and isolation by showing that someone cares.

• Give someone a chance to talk about their hopes and needs.

• Offer emotional support by listening, asking questions and showing encouragement and support.

• Offer encouragement for goal-oriented action.

• Signpost to other services and activities in the community.

Volunteer – Foodbank / Bric-a-Brac

• Responsible for assisting service users and distributing food.

• Implement and maintain good food hygiene standards.

• Maintain storage spaces and keep all areas clean and organised.

• Maintain good communication and interpersonal skills when engaging with service users and demonstrate empathy.

• To hand donations to the Treasurer or named supervisor, to be counted and recorded into the log, to maintain transparency in account recording.

• Once food has been sorted and set up, you can start a bric-a-brac set-up.

• Use additional boards to extend the table area.

• All donations must be directed to Sandra or Gary. Sandra introduced the bric-a-brac element, and to that end is Sandra's baby!

• Donations tubs are to be secured to the table and handed to Sandra at the end of the shift.

Volunteer – Health and Safety / Maintenance

• Ensure all volunteers are aware of their health and safety responsibilities.

• Carrying out a risk assessment

• Informing volunteers of identified risks/hazards

• Maintain first aid box and ensure accidents are recorded

Volunteer - Food Services

• Water urn to be kept topped up

• Wipe down all surfaces with Anti-bac, including under the equipment.

• Empty rubbish bin

• Hoover breakout area and all skirtings

• Ensure the kitchen is kept clean and tidy.

• Ensure toilet area is clean and tidy, including window seal (use gloves provided)

• Floors are to be bleached three times a week – Monday, Wednesday, and Friday.

• Donations tubs are to be handed to Sandra at the end of the shift.

Volunteer – Reception / Front of House

• Keep the appointment book up to date.

• Ensure everyone signs in / signs out.

• Wipe down all surfaces with Anti-bac (NOT fish tank)

• Empty rubbish bin

• Hoover through up to the ramp

• Wipe down leather chairs.

• Ensure there are spare Sign-in Sheets.

• Phones are not to be in the reception area.

• Ensure the open/close sign is in the correct position.

• Ensure that service users are signed in and aware of emergency procedures in case of a fire or need to evacuate the building.

All volunteers are responsible for:

• Signing in and out of the premises

• To ensure all service users feel welcome at C2U GOSPORT CIC.

• To always remain professional

• Personal belongings are to be stored in lockers provided by C2U GOSPORT CIC.

• Ensuring hazards are reported to the Health and Safety Volunteer or Managing Director immediately.